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Free Returns 

Orders placed through Seraphine.com with a delivery address to the UK will receive a Royal Mail label to return the package free of charge. When using our pre paid label please ensure that you obtain a proof of postage from your Post Office.

If the pre paid label is missing from your package please contact us and we will happily email/post it to you.

Courier Companies

Royal Mail is used for all Standard deliveries and FedEx is used for all express deliveries. All Séraphine couriers use Track and Trace technology and we will email you with a Tracking number when your package has been despatched.

CarrierUKIrelandEuropeAUS / NZ / SING / HKUSARest Of World
Royal Mail £3.95
3 – 5 working days
£3.95
5 – 10 working days

£9.00
5 – 10 working days

£9.00
7 – 15 working days
 
Fed Ex £6.95
Up to 2 working days
£12.00
Saturday
£10.00
3 – 5 working days
£12.00
3 – 5 working days
£19.00
3 – 5 working days

£24.00
3 – 5 working days

for local rates please visit
Seraphine USA

£25.00
3 – 5 working days

Track your parcel

For Royal Mail delivery enter your 13 digits via the link below:
Royal Mail Track & trace

For FedEx UK/Saturday delivery enter your 11 digits via:
FedEx UK Track

For FedEx USA/International enter your 12 digits via link:
FedEx International Track

Where do we deliver to

We deliver worlwide.
For America visit our dedicated American website: click here to see our prices including import duty.

Unfortunately, we can't to ship to PO Box addresses or Hotels for security reasons.

The shipping and billing address must be identical for all FedEx deliveries to the EU and Rest of the World. Should you need to amend your delivery address, contact our customer service team via email to contact@seraphine.com.

Customs import duty

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

For further details contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Delivery Options

Royal Mail

UK/Ireland Standard Delivery (3-5 working days)

Available Monday to Saturday, except bank holidays.

  • Your orders will be sent out Royal Mail
  • An email with the Tracking Number will be sent when your parcel is dispatched.
  • A signature will be required on receipt.
  • If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
  • Please note that it is not possible for you to collect your order in person from our distribution centre.
  • Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
  • In the event of a Royal Mail strike, we will switch our deliveries to other carriers to avoid delays to your delivery.
  • All orders are sent with a free Royal Mail Reurns Label

Fedex

  • We do not ship orders on British bank holidays.
  • Your order will be shipped with FedEx UK or FedEx international .
  • From Monday to Friday, orders must be placed by 2pm to ensure that your order is dispatched the same day .
  • Orders placed on a Friday before 2pm will be delivered within 2 working days once shipped, except bank holidays.
  • An email with the Tracking Number will be sent when your parcel is dispatched, using the email address and contact telephone number supplied.
  • From Monday to Friday, orders must be placed by 2pm to ensure that your order is dispatched the same day.
  • If you order after 2pm on Friday, your order will be despatched the following Monday.

For specific information see below individual delivery option:

 

UK/Ireland Express Delivery (within 2 working days*)

Available Monday to Friday , except bank holidays.

  • Orders placed on a Friday before 2pm will be delivered within 2 working days once shipped, except bank holidays.
  • Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
  • Our carrier will deliver your parcel between 7am and 5.30pm, unfortunately we cannot give you a more specific delivery time than this.
  • A signature will be required on receipt.
  • If you are not around to accept your parcel, the carrier may leave in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so at your request. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place, the carrier will take it back to the local depot, and leave you a card telling you how you can arrange a re-delivery.

 

UK Saturday Express Delivery

Available Monday to Friday, except bank holidays.

  • From Monday to Friday, orders must be placed by 2pm to ensure that your order is delivered Saturday.
  • Unfortunately we cannot deliver on a bank holiday Saturday.
  • Our carrier will deliver your parcel between 9 am and 12 noon, unfortunately we cannot give you a more specific delivery time than this.
  • A signature will be required on receipt.
  • If you are not around to accept your parcel, the carrier may leave in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so at your request. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place, the carrier will take it back to the local depot, and leave you a card telling you how you can arrange a re-delivery.

Europe Express Delivery (2 working days)

Available Monday to Friday, except bank holidays.

  • Our couriers deliver between 7am and 5.30pm, and will require a signature on receipt.
  • If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up or arrange a re-delivery.
  • We're sorry, but we can't change the delivery address of a parcel once your order has been despatched.

USA & Canada Express Delivery (3-4 working days)

Available Monday to Friday, except bank holidays.

  • Our couriers deliver between 7am and 5.30pm, and will require a signature on receipt.
  • If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up or arrange a re-delivery.
  • We're sorry, but we can't change the delivery address of a parcel once your order has been despatched.

Rest of the World Express Delivery (4-5 working days)

Available Monday to Friday, except bank holidays.

You can find out if we deliver to your country by checking this list. If your country is not on the list, we are sorry, but we do not deliver there at the moment. (Country List)

  • If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up or arrange a redelivery.
  • We're sorry, but we can't change the delivery address of a parcel once your order has been despatched.
  • Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

Exceptional circumstances

In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems e.g. postal strikes, we may be unable to fulfil your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfil the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.

Delivery promise

Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the guarantee period. If we are late we will refund you the delivery cost.

General terms of delivery

  • We deliver to all mainland UK addresses with a valid postcode
  • We do not deliver to Armed Forces (For Uk addresses only)
  • Delivery times apply only to products in stock.
  • In periods of high demand it is possible an order will be accepted with insufficient stock to fulfil that order. In case of items being out of stock, we will deliver as soon as new stock arrives unless you request a refund.
  • Our couriers work throughout the day, Monday to Friday (excluding public holidays) so your order may arrive any time between 7.00am and 5.30pm, 9.00am and 12.00pm Saturday (Royal Mail only).
  • We do not deliver on weekends (FedEx) or Bank Holidays.
  • All deliveries must be signed for by either yourself or a trusted friend/neighbour.
  • We reserve the right not to deliver orders if we believe the address is not secure, for example, to communal postal address or a PO BOX - if this affects an order you place, we will notify you as soon as possible.