All you need to know about our delivery service
Our carrier will deliver your parcel between 7am and 5.30pm. Unfortunately we are unable to offer you a more specific delivery time. We do not deliver on bank holidays. In this instance you should expect your delivery the following working day. A signature may be required on receipt of your parcel. If you are not around to accept your parcel, the carrier may leave it in a safe place at your request (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place, the carrier will take it back to the local depot, and leave you a card telling you how you can arrange a re-delivery.
All orders will be dispatched via DPD or DHL. All Séraphine couriers use Track and Trace technology and we will email you with a tracking number when your package has been dispatched.
Please allow up to 24 hours to process your order.
|UK||£4.95||DPD EXPRESS||2-3 WORKING DAYS|
|SCOTTISH HIGHLANDS &
ISLES OF SCILLY
|£4.95||DPD STANDARD||3-5 WORKING DAYS|
|REPUBLIC OF IRELAND||£4.95||DPD STANDARD||3-5 WORKING DAYS|
|SWEDEN||£9.95||DPD STANDARD||3-5 WORKING DAYS|
|GERMANY||£8||DPD STANDARD||3-5 WORKING DAYS|
|REST OF EUROPE||£12||DPD STANDARD||4-6 WORKING DAYS|
|NZ / SING / HK / JAPAN||£19||DHL WORLDWIDE||4-6 WORKING DAYS|
|AUS||£12||DHL WORLDWIDE||4-6 WORKING DAYS|
|USA||£24||DHL WORLDWIDE||4-6 WORKING DAYS|
|REST OF THE WORLD||£25||DHL WORLDWIDE||4-6 WORKING DAYS|
UK & REPUBLIC OF IRELAND
All orders will be dispatched via DPD. When placing your order, please provide a mobile number or email address in order to receive updates on the status of your delivery and estimated delivery times. Once your order has been dispatched you have the option to upgrade the service to Saturday delivery direct with DPD. Please note, we do not deliver to PO Boxes, Hotels or Armed Forces Base addresses
REST OF THE WORLD
All orders will be dispatched via the courier DHL. When placing your order, please provide an email address in order to receive updates on the status of your delivery and estimated delivery times
TRACK YOUR PARCEL WITH DPD or DHL:
DPD (UK & Ireland) tracking enter your parcel number via: DPD Track & Trace
DHL (International) tracking enter your parcel number via: DHL Track & Trace
Available Monday to Friday, excluding bank holidays.
Customs Import Duty
Any customs or import duties on deliveries are charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. For further details contact your local customs office for current charges before you order.
In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems e.g. postal strikes, we may be unable to fulfil your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfil the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.
Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the guarantee period.
General Terms of Delivery
- Delivery times only apply to products currently in stock.
- In periods of high demand it is possible that an order will be accepted, with insufficient stock to fulfill it. In this case we will contact you as soon as possible and issue a refund.
- If required, deliveries must be signed for by either yourself or a trusted friend/neighbour.
- We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address - if this affects an order you place, we will notify you as soon as possible.