Delivery Information

All you need to know about our delivery service

DPD is used for all deliveries. All Séraphine couriers use Track and Trace technology and we will email you with a Tracking number when your package has been dispatched.

Please allow up to 24 hours to process your order.

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Destination Delivery charge Carrier TIME
Republic of Ireland €4.90 DPD STANDARD 3-4 WORKING DAYS FROM DISPATCH
Sweden €5.90 DPD STANDARD 4-6 WORKING DAYS FROM DISPATCH
Belgium, Netherlands, Luxembourg & Germany €5.90 DPD STANDARD 3-5 WORKING DAYS FROM DISPATCH
Belgium, Netherlands, Luxembourg & Germany €9.90 DPD EXPRESS 2-3 WORKING DAYS FROM DISPATCH
Finland, Greece, Denmark €9.90 DPD STANDARD 3-5 WORKING DAYS FROM DISPATCH
Austria, Poland, Slovenia, Malta, Czechia €9.90 DPD STANDARD 3-5 WORKING DAYS FROM DISPATCH
Europe €15 DPD STANDARD 4-6 WORKING DAYS FROM DISPATCH
Italy, Spain €5.90 DPD STANDARD 4-6 WORKING DAYS FROM DISPATCH
Rest of the World €25 DHL WORLDWIDE 4-6 WORKING DAYS FROM DISPATCH
Australia €15 DHL WORLDWIDE 4-6 WORKING DAYS FROM DISPATCH

 

TRACK YOUR PARCEL WITH DPD or DHL:

DPD (UK & Ireland) tracking enter your parcel number via: DPD Track & Trace

DHL (International) tracking enter your parcel number via: DHL Track & Trace

WHERE DO WE DELIVER

We deliver to the Republic of Ireland and European Countries

For UK and worldwide delivery, please visit www.seraphine.com/delivery

For delivery information to the US visit our US dedicated website: www.seraphine.com/us/delivery

For security reasons, we cannot ship to PO Box addresses or Hotels.

Delivery Details

Ireland / UK Delivery (within 3-4 working days of dispatch)

Available Monday to Friday, excluding bank holidays. Orders placed by 10am on Friday will be delivered within 3-4 working days once shipped. Please allow up to 2 additional days for processing. Unfortunately we do not deliver on bank holidays. In this instance you should expect your delivery the following working day. Our carrier will deliver your parcel between 7am and 5.30pm. Unfortunately we are unable to offer you a more specific delivery time. A signature may be required on receipt of your parcel. If you are not around to accept your parcel, the carrier may leave it in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so at your request. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place, the carrier will take it back to the local depot, and leave you a card telling you how you can arrange a re-delivery.

Exceptional Circumstances

In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems e.g. postal strikes, we may be unable to fulfil your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfil the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.

Delivery Promise

Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the guarantee period.

General Terms of Delivery

  • Delivery times only apply to products currently in stock.
  • In periods of high demand it is possible that an order will be accepted, with insufficient stock to fulfil it. In this case we will contact you as soon as possible and issue a refund.

  • If required, deliveries must be signed for by either yourself or a trusted friend/neighbour.
  • We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or a PO BOX - if this affects an order you place, we will notify you as soon as possible.
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