Seraphine Returns Policy
We understand that judging your size during pregnancy can be tricky, so we offer our online customers a full refund for unworn items, returned in their original packaging with all tags and labels intact within 15 working days of delivery.
We do not offer exchanges.
In the interests of hygiene however, we cannot accept returns of lingerie, hosiery or cosmetics. Swimwear must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed or damaged.
If you wish to make a return, please post your items back to our warehouse with your local carrier. The postage must be made at your own cost. Please ensure that you obtain a proof of postage from your Post Office as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our warehouse.
Please post returns to:
MIQ Logistics, Seraphine Warehouse, Unit G3, Knights Park Industrial Estate, Knight Road, Strood, Kent, ME2 2LS, UNITED KINGDOM
Change or cancel orders
Unfortunately in most cases we are unable to make changes to your order once it has been placed. However if you email us within 30 minutes of placing the order (GMT 9am to 4:30PM) we will do our best to have it cancelled before processing. If you would like to add products to your order, please place a separate order for these items. We do not offer exchanges; if you would like to try a different size or style please return your unwanted items for a refund and place a new order online, which will be processed in the usual time frame.
Missing, Incomplete or damaged orders
If your parcel does not arrive within the expected time frame, please notify us as soon as possible; within 15 working days for the UK, and within 20 working days for international deliveries. Failure to do so affects our ability to trace the parcel and issue any refund/ replacement due. If you have received an incorrect garment you will need to return it before we can dispatch the correct one. If your garment presents a fault, please contact us on 0800 1389251 or at email@example.com and we will advise you on the procedure to follow.
We offer our online customers a full refund for unworn items, returned within 15 working days of delivery in their original packaging with all tags and labels attached and intact.
- In the interests of hygiene we cannot accept returns of lingerie, hosiery or cosmetics.
- When trying on your items, please avoid makeup and lotions coming into contact with them.
- Swimwear must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed or damaged.