delivery information    

FOR INSTRUCTIONS AND
RETURNS PLEASE CLICK BELOW


REQUEST RETURN
 
We understand that judging your size during pregnancy can be tricky, so we offer our online customers a full refund for unworn items, returned in their original packaging with all tags and labels intact within 15 working days of delivery.

We do not offer exchanges.

In the interests of hygiene however, we cannot accept returns of lingerie, hosiery or cosmetics. Swimwear must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed or damaged.

CLICK BELOW FOR INFORMATION ON OUR RETURNS POLICY AND PROCEDURE.
OUR FULL TERMS AND CONDITIONS CAN BE VIEWED HERE
Orders placed through Seraphine.com with a UK shipping address are eligible for FREE returns.

If the original order's shipping address is outside of the UK then postage must be made at your own cost.

Once you have completed an online returns request you will be provided with a return label and invoice to print.

Please ensure that you obtain a proof of postage from your Post Office as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our warehouse.
Unfortunately in most cases we are unable to make changes to your order once it has been placed. However if you email us within 30 minutes of placing the order (GMT 9am to 4:30PM) we will do our best to have it cancelled before processing.

If you would like to add products to your order, please place a separate order for these items.

We do not offer exchanges; if you would like to try a different size or style please return your unwanted items for a refund and place a new order online, which will be processed in the usual time frame.
If your parcel does not arrive within the expected time frame, please notify us as soon as possible; within 15 working days for the UK, and within 20 working days for international deliveries. Failure to do so affects our ability to trace the parcel and issue any refund/ replacement due.

If you have received an incorrect garment you will need to return it before we can dispatch the correct one. If your garment presents a fault, please contact us on 0800 1389251 or at contact@seraphine.com and we will advise you on the procedure to follow.
We offer our online customers a full refund for unworn items, returned within 15 working days of delivery in their original packaging with all tags and labels attached and intact.

Exceptions

- In the interests of hygiene we cannot accept returns of lingerie, hosiery or cosmetics.
- When trying on your items, please avoid makeup and lotions coming into contact with them.
- Swimwear must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed or damaged.

Any items returned to us that are in the exceptions list will be destroyed and no refund processed, we are unable to return restricted items.

Refunds will be issued within 10 working days of our receiving the goods back at our warehouse and accepting that they are in a resalable condition.
To return items to Seraphine for a full refund please request a return via our online returns system. Once completed you will be provided with a shipping label and returns document to send back with the items.

We offer free returns to customers that had items delivered to a UK address. If you are entitled to free returns a pre-paid shipping label will be provided.

When returning your parcel, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.

Request Product Return
If it is more convenient, you may return your online purchases to one of our Seraphine boutiques, so long as you can present your invoice. Please note however, that the stores operate on a different computer system and are therefore unable to process refunds/ exchanges for online customers. Refunds will be processed from our head office once the store staff have contacted them to let them know. If you wish to take a different size or style, you should buy them from the store, and you will be refunded for the returned garments as soon as possible once head office has been contacted.

We do not offer refunds for items purchased in store.



Items purchased at one of our Seraphine boutiques can be returned up to 15 days after the purchase date, for an exchange or store credit. Store credit is valid for 1 year from the day it is awarded.

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