RETURNS PLEASE CLICK BELOW
Seraphine Returns Policy
We understand that judging your size during pregnancy can be tricky, so we offer our online customers a full refund for unworn items, returned in their original packaging with all tags and labels intact within 15 working days of delivery.
We do not offer exchanges.
In the interests of hygiene however, we cannot accept returns of lingerie, hosiery or cosmetics. Swimwear must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed or damaged.
OUR FULL TERMS AND CONDITIONS CAN BE VIEWED HERE
If the original order's shipping address is outside of the UK then postage must be made at your own cost.
Once you have completed an online returns request you will be provided with a return label and invoice to print.
Please ensure that you obtain a proof of postage from your Post Office as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our warehouse.
If you would like to add products to your order, please place a separate order for these items.
We do not offer exchanges; if you would like to try a different size or style please return your unwanted items for a refund and place a new order online, which will be processed in the usual time frame.
If you have received an incorrect garment you will need to return it before we can dispatch the correct one. If your garment presents a fault, please contact us on 0800 1389251 or at firstname.lastname@example.org and we will advise you on the procedure to follow.
- In the interests of hygiene we cannot accept returns of lingerie, hosiery or cosmetics.
- When trying on your items, please avoid makeup and lotions coming into contact with them.
- Swimwear must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed or damaged.
Any items returned to us that are in the exceptions list will be destroyed and no refund processed, we are unable to return restricted items.
Refunds will be issued within 10 working days of our receiving the goods back at our warehouse and accepting that they are in a resalable condition.
We offer free returns to customers that had items delivered to a UK address. If you are entitled to free returns a pre-paid shipping label will be provided.
When returning your parcel, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.
Request Product Return