Seraphine Terms and Conditions

Making a purchase

Séraphine aims to make your shopping experience as easy as possible. To place an order select the item you wish to purchase in the size and colour of your choice by clicking on the corresponding box to add the item into the shopping cart.

Order Acceptance

Orders placed on our online maternity wear store are an offer to purchase and are subject to acceptance by Séraphine Maternity Wear. We try always to ensure availability is correct, but sometimes stock can sell out quickly. In the rare event this occurs, we will attempt to contact you to advise on when products can be delivered or suggest an alternative purchase or full refund if there is a delay for delivery.

The customer is responsible that information provided to us on address, personal details, delivery address and method of payment are true and accurate. Any changes to such details must be notified immediately to our Maternity Advisory Team on contact@seraphine.com. Acceptance of changes to terms is subject to the written receipt from Séraphine Maternity Wear.

Cancellation Rights

Should you need to amend or cancel you order, this may be done by 2pm on the day of the order placement. After this time the parcel will already be on its way! Please email our Maternity Advisory Team on contact@seraphine.com or ring us on 0870 6092602.

Returns and Refunds

We know that judging your size can be difficult during the early stages of pregnancy as well as knowing what will work best with your changing body shape, that's why we offer you a full refund or free exchange for unworn items, returned within 15 working days of delivery in their original packaging. For hygiene reasons, no returns are accepted on intimate items on hosiery, cosmetics or lingerie.

Please use the return address label provided with our delivery note and assists us with marking the reason for your return and any comment you wish to make.

We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our Warehouse.

Refund on purchased item will only be paid once we receive and have accepted the condition of the product returned. Postage will only be refunded if we have made an error in shipping the wrong item or there is a fault.

Discounts

Refunds for item(s) from an order which had a Discount or Promotion applied will be calculated as Follows:

Where a discount has been applied to the entire Order, i.e “£10 off” The discount will be applied evenly across the items ordered. If four items were ordered, then each item returned would include £2.50 of discount. If a % discount was applied, then the % would apply to each item.

If a Promotion was applied, i.e. “Buy One Get One Free”, all items in the promotion must be returned, for a refund, otherwise the missing item will be charged at the current price.

Product Notices

Séraphine Maternity Wear takes care in ensuring that all maternity clothes and babywear are produced to the highest quality standards. However, in the unlikely event that the product has a manufacturing defect, this may be returned for a refund provided this returned within a reasonable period from purchase in line with the provisions of the Sale of Goods Act 1979. In normal circumstances, reasonable time would be expected to be within 45 days of product despatch.

Séraphine Maternity Wear undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear manufacturing defect. Items that are not deemed faulty will be returned to you. Liability for any claim shall not exceed the purchase value of the product.

Whilst all efforts are made to ensure our quoted price details, the price of goods is subject to acceptance upon despatch of the order to the customer. Should there be any such variance in price you due to typographical error will be contacted by the Séraphine Maternity Wear customer service team.

All prices are quoted inclusive of VAT.

Brand Rights

All elements of the Séraphine website, including images, technology and designs are protected by Séraphine, a registered brand of Séraphine Limited. Images may not be reproduced or products represented for onward customer sale, without express consent from Séraphine Limited. Please contact our Maternity Advisors with any enquiry.

Email contact@seraphine.com or ring us on 0870 6092 602 from 9.00 to 5.30pm.

We have two UK Maternity stores at 28 Church Street Kensington London & 58 Heath Street Hampstead London.

Our trained Maternity Advisors will be happy to help! There isn’t a question we haven’t had before – ask away on sizes, fit, colours or outfit building. We can offer fluent English or French customer services or a call back service in Spanish, German, Italian, Bulgarian, Turkish & Polish.

Séraphine.com is part of Séraphine Limited, registered in the UK 04406761. Our registered address is 2 Kimberley Road, Queens Park, London NW6 7SG. VAT GB795948743.