Seraphine Terms and Conditions
Making a purchase
Séraphine aims to make your shopping experience as easy as possible. To place an order select the item you wish to purchase by clicking on the corresponding size and colour to add the item into the shopping cart. Once you have finished click “proceed to checkout” for delivery options and payment.
Order Acceptance
Orders placed on our online maternity wear store are an offer to purchase and are subject to acceptance by Séraphine Maternity Wear. We try always to ensure availability is correct, but sometimes stock can sell out quickly. In the rare event this occurs, we will attempt to contact you to advise on when products can be delivered or suggest an alternative purchase or full refund if there is a delay for delivery.
Our collection contains exclusive pieces in very small production runs and can be made to order. In the event that your order has to be newly manufactured as a pre-order, we will individually email you to agree the delivery date, so that there is no danger of you missing your special occasion.
The customer is responsible that information provided to us on address, personal details, delivery address and method of payment are true and accurate. Any changes to such details must be notified immediately to our Maternity Advisory Team on contact@seraphine.com. Acceptance of changes to terms is subject to the written receipt from Séraphine Maternity Wear.
Lost parcels
We must be informed of parcels not arriving as soon as possible, for UK it must be within 15 working days and for International 20 working days. Failure to do this can affect our ability to trace the parcel and issue any refund/replacement due.
Cancellation Rights
Should you need to cancel you order, please let us know as soon as possible. We will not be able to cancel an order if it has been shipped.!
Please email our Maternity Advisory Team on contact@seraphine.com or ring us on 0844 287 0001.
Note that we cannot add garments once the order is placed.
Returns Policy
We know that judging your size can be difficult during the early stages of pregnancy as well as knowing what will work best with your changing body shape, that’s why we offer you a full refund for unworn items, returned within 15 working days of delivery in their original packaging and all their tags/labels still attached.
For hygienic reasons hosiery and cosmetics are not returnable. Swimwear need to be tried over your own underwear and are not returnable if the hygienic protection film has been removed.
Please note that we can only exchange the size of the garment returned. If you wish a different style please place a separate order online which will be shipped within 2 working days.
Returns are processed within 10 working days once received.
Use the return address label provided with our delivery note, marking the reason for your return and any comment you wish to make.
Please ensure you obtain a proof of postage (with tracking information) when returning your parcel as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reached our warehouse.
Refund on purchased item will only be paid once we receive and have accepted the condition of the product returned.
Wrong items received / Faulty
Discounts
Discount code need to be entered before to check out as they cannot be added once the order is placed, only one discount code may be used per order.
Refunds for item(s) from an order which had a Discount or Promotion applied will be calculated as Follows:
Where a discount has been applied to the entire Order, i.e “£10 off” The discount will be applied evenly across the items ordered. If four items were ordered, then each item returned would include £2.50 of discount. If a % discount was applied, then the % would apply to each item.
Store Credit
Store credit can only be used on www.seraphine.com and cannot be added once the order is placed. The total value has to be used in one order only.
Product Notices
Séraphine Maternity Wear takes care in ensuring that all maternity clothes and babywear are produced to the highest quality standards. However, in the unlikely event that the product has a manufacturing defect, this may be returned for a refund provided this returned within a reasonable period from purchase in line with the provisions of the Sale of Goods Act 1979. In normal circumstances, reasonable time would be expected to be within 45 days of product despatch.
Séraphine Maternity Wear undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear manufacturing defect. Items that are not deemed faulty will be returned to you. Liability for any claim shall not exceed the purchase value of the product.
Whilst all efforts are made to ensure our quoted price details, the price of goods is subject to acceptance upon despatch of the order to the customer. Should there be any such variance in price you due to typographical error will be contacted by the Séraphine Maternity Wear customer service team.
All prices are quoted inclusive of VAT. VAT is not charged for goods delivered outside the EU, but we maintain one price for each product on our website.
Brand Rights
All elements of the Séraphine website, including images, technology and designs are protected by Séraphine, a registered brand of Séraphine Limited. Images may not be reproduced or products represented for onward customer sale, without express consent from Séraphine Limited. Please contact our Maternity Advisors with any enquiry.
Email contact@seraphine.com or ring us on 0870 6092 602 from 9.00 to 5.30pm.
We have two UK Maternity stores at 28 Church Street Kensington London & 58 Heath Street Hampstead London.
Our trained Maternity Advisors will be happy to help! There isn’t a question we haven’t had before – ask away on sizes, fit, colours or outfit building. We can offer fluent English or French customer services or a call back service in Spanish, German, Italian, Bulgarian, Turkish & Polish.
Séraphine.com is part of Séraphine Limited, registered in the UK 04406761. Our registered address is 2 Kimberley Road, Queens Park, London NW6 7SG. VAT GB795948743.
If a Promotion was applied, i.e. “Buy One Get One Free”, all items in the promotion must be returned, for a refund, otherwise the missing item will be charged at the current price.
Privacy and Security
Please Read our Privacy and Security Policy
Lost parcels:
We must be informed of parcels not arriving as soon as possible, for UK it must be within 15 working days and for International 20 working days.
Failure to do this can affect our ability to trace the parcel and issue any refund/replacement due.
