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Making a purchase

At Séraphine, we aim to make your shopping experience as simple and secure as possible. To place an order; select the item you wish to purchase by clicking on the correct size and colour to add the item into the shopping cart. Once you have finished, click “proceed to checkout” for delivery and payment options.

Note that we cannot add garments or discount codes to your order once it is placed.

Changed your mind?

We are not able to make changes to your order once placed however if you email us within 30 minutes we will do our best to have it cancelled before processing.

Order Acceptance

Orders placed online are considered an offer of purchase, and are subject to acceptance and availability. We try to ensure that availability info is correct, but sometimes stock can sell out quickly. If this is the case, we will inform you as soon as possible and provide a refund for the unavailable garmen.

Our collection contains exclusive pieces in very small production runs, which in some cases can be made to order. In the event that your order has to be newly manufactured as a pre-order, we will contact you individually to agree the delivery date to make sure it arrives in time for your special occasion.

As the customer it is your responsibility to ensure that all information provided regarding your address, personal details, delivery address and payment method is correct and accurate. If any of these details change you must notify our customer service team immediately at contact@seraphine.com. Acceptance of changes to terms is subject to the written receipt from Séraphine.

Missing parcels

If your parcel does not arrive within the expected time frame, please notify us as soon as possible; within 15 working days for the UK, and within 20 working days for international deliveries. Failure to do so affects our ability to trace the parcel and issue any refund/replacement due.

Cancellation Rights

if you wish to cancel your order under Selling Distance Regulations you must tell us in writing (contact@seraphine.com) within 7 working days once the package is delivered.

Returns Policy

We understand that judging your size during pregnancy can be tricky, and it’s hard to know what will work best with your changing body shape. To make things a little easier, we offer our online customers a  refund for unworn items, returned in their original packaging with all tags and labels intact within 15 working days of delivery.
In the interests of hygiene, hosiery and cosmetics are not returnable. Swimwear / lingerie must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed.

We do not offer exchanges, please return your unwanted items for a refund and place a new order online, which will be processed within the usual time frame.
Returns are processed within 10 working days once received.

To return an item, please use the return address label provided with our delivery note, marking the reason for return and any comment you wish to make.

When returning your parcel, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.
Your refund will be paid once we have received your returned items, and have accepted that they are in a re-saleable condition.

Wrong items received / Faulty

If you have received the wrong item or have discovered a fault, we sincerely apologise for any inconvenience caused. Please return the wrong or faulty item using the return address label provided, and once we have confirmed the fault, we will be happy to issue an exchange or a refund.

Discounts/Store Credits

If you have a discount code, you must enter it before you proceed to the checkout as you will not be able to do so once your order is placed. You may only use one discount code per order.

Refunds for item(s) from an order which was discounted or part of a promotion will be calculated as Follows:

Where a discount has been applied to the entire order, the discount will be applied evenly across the items ordered. For example, if a “10 off” discount was applied and four items were ordered, then each item returned would be discounted by 2.50. If a % discount was applied, then the % would be applied separately to each item.

Store credit is only valid for purchases made on www.seraphine.com, and must be added before the order is placed. The total value must be used in one order only.

In the eventuality that an item is cancelled or returned  from the order when using a store credit a new one will be issued and emailed to you.

Store credits cannot be used in conjonction with another credit store / coupon code.

Product Notices

Séraphine takes great care to ensure that all maternity clothes are produced to the highest quality standards. However, if you discover a manufacturing defect on any of your items, you may return it for a full refund, provided that it is returned within a reasonable time period from the initial purchase in line with the Sale of Goods Act 1979. In normal circumstances, a reasonable time period is considered to be within 45 days of product dispatch.

Séraphine undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear manufacturing defect. Items that are not deemed faulty will be returned to you. Liability for any claim will not exceed the purchase value of the product.

Whilst we make every effort to ensure that all price details are correct, the price of goods is subject to acceptance upon dispatch of your order. Should there be any such variance in price due to a typographical error, the Séraphine Maternity Wear customer service team will contact you directly to advise you of it.

The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price is inclusive of VAT. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged, and you will not be entitled to VAT refunds.

Brand Rights

All elements of the Séraphine website, including images, technology and designs are protected by Séraphine, a registered brand of Séraphine Limited. Images may not be reproduced or products represented for onward customer sale, without express consent from Séraphine Limited. Please contact our Maternity Advisors with any enquiries.

Email contact@seraphine.com

We have three London Maternity stores at 179 High St Kensington, 102 Northcote Road & 45 Marylebone High Street.

Our trained maternity advisors will be happy to help with any queries. There isn’t a question they haven’t had before – so ask away on sizes, fit, colours or outfit building. We can offer fluent English or French customer service or a call back service in Spanish, German, Italian, Bulgarian or Polish.

Séraphine.com is part of Séraphine Limited, registered in the UK 04406761. Our registered address is Newlands House, 4th Floor, 40 Berners Street, London W1T 3N. VAT GB795948743.

If a Promotion was applied, i.e. “Buy One Get One Free”, all items in the promotion must be returned for a refund, otherwise the missing item will be charged at the current price.

Privacy and Security

Please Read our Privacy and Security Policy

Lost parcels:

We must be informed of parcels not arriving as soon as possible, for UK it must be within 15 working days and for International 20 working days.

Failure to do this can affect our ability to trace the parcel and issue any refund/replacement due.

 

 

Seraphine Terms & Conditions

Here you can find all the information you need about how our website works, and buying maternity clothes online

 

 

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