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Orders shipped to the US placed on www.seraphine.com/us will be despatched via DHL complete with a free returns label should you wish to return your item for a refund. If this is missing, let us know and we will be happy to send you a new one.
Please allow up to 24 hours to process your order.
Customs import duty
All taxes are included for orders shipped to the United States
Any customs or import duties on deliveries to other countries are charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. For further details contact your local customs office for current charges before you order.
Your order will be despatched with DHL. An email with the Tracking Number will be sent when your package is despatched. The above delivery times are calculated from the despatch date. Please allow up to 2 additional days for processing. Our couriers deliver between 7am and 5.30pm, and will require a signature on receipt. If you aren't available when your package is delivered, the driver will leave a calling card with instructions on how to pick it up or arrange a re-delivery. If you wish to change your delivery address, you will need to contact our customer service team as soon as possible.
You should receive an email with your tracking number, which you can use to keep an eye on your shipment by checking the DHL website. If you provided a mobile number, you should receive a text message on the day the shipment is out for delivery, offering a 2 hour delivery window with the option to leave the package with a neighbor or have it delivered the next day.
In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems e.g. postal strikes, we may be unable to fulfil your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfil the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.
Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the guarantee period.
General Terms of Delivery
Discover our stunning dresses & find the perfect one to suit your style.
Add a touch of star quality to your style with the looks the celebs love.
Browse our flattering maternity jeans & meet your love at first fit.
Order online with Seraphine today and we’ll deliver your beautiful new maternity clothes direct to your door. Building up your new wardrobe for pregnancy couldn’t be simpler with Seraphine – you don’t even have to leave the comfort of your couch!
All sorted? Browse our coupons page to discover fantastic discounts, then shop maternity clothes online today!