USA orders placed with http://www.seraphine.com/us will be despatched via Fedex complete with a free returns label should you wish to return your item for a refund or exchange.If missing let us know and we will be happy to email you one.
||4-5 working days
|U.S. Minor Outlying Islands||4-5 working days
|U.S. Virgin Islands||4-5 working days
|Canada||4-5 working days
|Canada - Customs import duty
Any customs or import duties on deliveries to Canada are charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. For further details contact your local customs office for current charges before you order.
|Australia||4-5 working days
|New Zealand||4-5 working days
- Your orders will be despatched with FedEx International.
- An email with the Tracking Number will be sent when your parcel is despatched.
- The above delivery times are calculated from the dispatch date. Please allow up to 2 additional days for processing.
- If you place an order after 10am (London, UK time), it will not be processed until the following working day.
- Our couriers deliver between 7am and 5.30pm, and will require a signature on receipt.
- If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up or arrange a re-delivery.
- If you wish to change your delivery address, you will need to contact our customer service team as soon as possible
In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems, we may be unable to fulfill your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfill the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.
General Terms of Shipping