Terms and conditions
Seraphine Terms and conditions
Here you can find all the information you need about how our website works, and buying maternity clothes online
MAKING A PURCHASE
At Séraphine, we aim to make your shopping experience as simple and secure as possible. To place an order; select the item you wish to purchase by clicking on the correct size and colour to add the item into the shopping cart. Once you have finished, click “proceed to checkout” for delivery and payment options. Please note that you may incur a fee from your bank or card provider.
Changed your mind?
Please note that we are unable to make changes to your order once it has been placed. But if you contact us within 30 minutes of placing the order, we will do our best to have it cancelled before processing.
Orders placed online are considered an offer of purchase, and are subject to acceptance and availability. We try to ensure that availability information is correct, but sometimes stock can sell out quickly. If this is the case, we will get in touch to advise you of expected delivery dates, suggest an alternative purchase or a refund for the unavailable garment. As the customer it is your responsibility to ensure that all information provided regarding your address, personal details, delivery address and payment method is correct and accurate. If any of these details change you must notify our customer service team immediately at firstname.lastname@example.org. Acceptance of changes to terms is subject to the written receipt from Séraphine.
RETURNS AND REFUNDS
We understand that judging your size during pregnancy can be a challenge; it’s hard to know what will work best with your changing body shape. To make things a little easier, we offer our online customers a refund for unworn items returned within 15 working days of delivery, in their original packaging with all tags and labels intact. In the interests of hygiene, hosiery and cosmetics are not returnable. Swimwear must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed. Please note that we can only exchange the size of the garment returned. If you wish to try a different style please place a separate order online which will be processed within the usual time frame. Returns are processed within 10 working days once received. To make a return, please find the USPS return address label enclosed in your package. If this is missing, please contact our customer service team and they’ll be happy to send you a new one. If you are based outside the US, you should post your return at your own cost to Seraphine USA 3580 NW 56 street #100 Fort Lauderdale FL 33309. Please allow 10-15 working days for a package to reach our warehouse, then 2-4 days for processing. Your refund will be credited back to you in the manner in which you made the original payment. When returning your parcel, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse. Your refund will be paid once we have received your returned items, and have accepted that they are in a re-saleable condition.
If you have a discount code, you must enter it before you proceed to the checkout, as you will not be able to do so once your order is placed. You may only use one discount code per order. Refunds for item(s) from an order which was discounted or part of a promotion will be calculated as follows: Where a discount has been applied to the entire order, the discount will be applied evenly across the items ordered. For example, if a “€10 off” discount was applied and four items were ordered, then each item returned would be discounted depending on its amount. If a % discount was applied, then the % would be applied separately to each item.
Séraphine takes great care to ensure that all maternity clothes are produced to the highest quality standards. However, if you discover a manufacturing defect on any of your items, you may return it for a full refund, provided that it is returned within a reasonable time period from the initial purchase in line with the Sale of Goods Act 1979. In normal circumstances, a reasonable time period is considered to be within 45 days of product dispatch. Séraphine undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear manufacturing defect. Items that are not deemed faulty will be returned to you. Liability for any claim will not exceed the purchase value of the product. Whilst we make every effort to ensure that all price details are correct, the price of goods is subject to acceptance upon dispatch of your order. Should there be any such variance in price due to a typographical error, the Séraphine Maternity Wear customer service team will contact you directly to advise you of it. All prices are quoted inclusive of VAT.
All elements of the Séraphine website, including images, technology and designs are protected by Séraphine, a registered brand of Séraphine Limited. Images may not be reproduced or products represented for onward customer sale, without express consent from Séraphine Limited. Please contact our maternity advisers with any queries. Our trained maternity advisors will be happy to help with any queries. There isn’t a question they haven’t had before – so ask away on sizes, fit, colors or outfit building. We can offer fluent English or French customer service or a call back service in Spanish, German, Italian, Bulgarian or Polish. Séraphine.com is part of Séraphine Limited, registered in the UK 04406761. Our registered address is Newlands House, 4th Floor, 40 Berners Street, London W1T 3NA. VAT GB795948743.