SÉRAPHINE CAREERS · HEAD OFFICE VACANCIES

 
Séraphine Careers
 

Careers with Seraphine

Here at Seraphine we are always on the lookout for talented individuals who are passionate about what they do. From product design and development to marketing, merchandising, finance & more, everyone at our head office works towards our mission of providing stylish maternity clothes for fashionable mums-to-be. If you think you could fit the bill for any of our head office or retail vacancies, please apply by sending an email with your CV and cover letter attached to: [email protected].

All Head Office vacancies

Senior PR and Social Media Manager

This is a great opportunity for a passionate Senior PR manager to acquire a strong experience within an international fashion retailer brand, reporting directly to both Seraphine Founder and CEO, and Seraphine Marketing Director.

As a confident and passionate individual, you will drive the PR department forward by identifying new opportunities and produce relevant, eye-catching content that will engage both new and existing customers, across markets, and maximise Press coverage across markets.

You will contribute to increase the companies brand awareness by creating an influential PR strategy that will in turn help increase the company's overall sales. You will source and sustain brand partnerships with key brands or partners that have a relevant target audience to Seraphine

You must be highly organised, fluid in French and English, and have excellent project management skills.

    Key Accountabilities:
    • PR management
    • Management of PR agencies across UK, US and France
    • Coordinating all press sample call ins + stock returns
    • Managing relevant press release for all markets
    • Managing all image requests from agencies & 3rd parties
    • Document all published press both on & offline
    • Document response from published publicity (referral + direct traffic changes)
    • Keep comparative of key competitor online & offline publication
    • Report on performance on a weekly and monthly basis
    • Community Outreach + Link Building + Partnership
      You will be:
    • Building relationships with relevant bloggers to create online reviews & features on Seraphine
    • Creating a community of bloggers to pose as ambassadors for the Seraphine brand with a focus on the .com domains
    • Working with online pregnancy communities to build “meaningful” relationships with the Seraphine brand
    • Building relationships with key community members to expand the Seraphine’s customer life cycle
    • Supporting the marketing director in building up partnership with other relevant brands to Seraphine
    • Creating a constant stream of communication with key online communities
    • Reporting on performance of partnerships on a monthly basis
    • Social Media Management
      As a voice of the brands, you will interact with consumers across different social platforms, including Instagram, Facebook, Twitter, YouTube and Pinterest. You will be supporting the marketing director in developing the social media strategy and:
    • Create original content for a variety of uses and platforms, to drive traffic to our website and engage with our customers
    • Grow our social community
    • Actively reach consumers and influencers to keep the brand conversation going
    • Report on social media performance
  1. Print advertising
    You will be supporting the marketing director in managing the print advertising strategy, coordinating creative internally and providing assets to the partners.

  2. Events
    You will be supporting the Marketing Director in coordinating brand events : in store or industry related like awards.

    • Imagery
      You will be responsible for the celebrities and influences images’ rights
    • Buying celebrity pictures
    • Coordination and protection of digital image rights


Customer Service Manager

We are seeking a fast paced, quick thinking individual who has great attention to detail, is highly organised and shows great initiative and ownership. The goal is to build a genuine relationships with our clients to increase customer satisfaction, loyalty and retention and to meet their expectations.

As a Customer Service Manager you will help lead the team, defining goals and objectives, evaluating team performance, and defining new processes and policies with the goal of delivering a seamless and delightful experience for all our clients. We work in our West London office, where we operate collectively and collaboratively to ultimately be the place where problems are solved and solutions are found for our clients. We are looking for you to help lead our Customer Service Team!

    PROFILE
  • Be a Leader of Leaders - responsible for developing and inspiring the team to deliver outstanding service in every single client interaction.
  • Drive team to deliver across all quality, productivity and engagement metrics.
  • Attract, hire and on board new team members, including leadership roles, as needed to meet our business objectives.
  • Cultivate an environment that creates and appreciates diversity of thought and contribution.
  • Create, leverage and model experiences to help people grow and develop.
  • Use data to drive improvement in key business metrics including client response time, client satisfaction, agent productivity, and overall contact rate.
  • Create an effortless, personalised client experience by delivering prompt, friendly, and professional support via multiple channels.
  • Demonstrate ability to make sound strategic and tactical decisions with the information available.
  • Be the voice of our client by conveying what they are saying to cross-functional partners who may modify, improve or innovate products or solutions in support of an effortless client experience and improved revenue.
  • Work with leaders to translate broader company goals into clear and understandable objectives for the team.
  • Lead cross functional projects to support the development of training, process, policy, goals, etc.
  • Run impactful team meetings.
    SPECIFIC NEEDS
  • You have 5-8 years in customer experience.
  • You have 3-5 years leading multiple levels of teams.
  • Knowledgeable with Magento, Zendesk and Sage Pay.
  • Knowledgeable with Trustpilot, Google Reviews and other review tools desirable.
  • Good IT skills.
  • Good numeracy and vocabulary skills.
  • You have a proven ability to inspire and challenge others to achieve great things.
  • You are a coach and can articulate your point of view as a leader and demonstrate your ability to think strategically and act tactically.
  • You have strong planning, organisational and time management skills and can manage changing priorities, handle multiple projects, meet deadlines and adapt to an evolving business environment.
  • You have a high attention to detail & quality.
  • You thrive and have experience in a "roll-up your sleeves and make-things-happen" environment.
  • You can work independently.
  • You build strong relationships and navigate through cross-functional discussions to successful outcomes.
  • You can effectively communicate with all levels of management and employees and speak in front of groups with ease.
  • You are passionate about delighting our customers and delivering a client experience that wows.
  • Bonus if fluent in other languages.