SERAPHINE CAREERS · HEAD OFFICE VACANCIES

 
Seraphine Careers
 

Careers with Seraphine

Here at Seraphine we are always on the lookout for talented individuals who are passionate about what they do. From product design and development to marketing, merchandising, finance & more, everyone at our head office works towards our mission of providing stylish maternity clothes for fashionable mums-to-be. If you think you could fit the bill for any of our head office or retail vacancies, please apply by sending an email with your CV and cover letter attached to: [email protected].

All Head Office vacancies



ONLINE CUSTOMER SERVICE AGENT

London Office - ENGLAND

Part-time

An award-winning British maternity fashion brand specialising in fashion-forward clothes for stylish mums-to-be, Seraphine is loved by fashion insiders & A-listers alike. Since its launch in 2002, Seraphine has revolutionized the maternity industry, taking a fashion-forward approach & bringing its signature styles to women around the world, maintaining a central focus on comfort and wearability for all.

Based in London, the brand operates maternity boutiques in London, Paris, New York, Hong Kong & Dubai as well as an international e-commerce business, & distributes its coveted styles via department stores in fashionable locations across the globe. At the core of the business is a true understanding of how to flaunt & flatter a woman’s changing curves, & a passion for helping her to achieve a fashionable pregnancy. This is a wonderful opportunity to join the Seraphine team & be part of a fast-moving fashion brand, known for dressing A-listers & royals through pregnancy.

An excellent opportunity has arisen to join our internationally successful brand as an Online Customer Service Representative to serve our US Customers.

  • Typical working day: 5 pm - 10.30 pm (GMT) at Head Office.
  • Your hours of work may change on a weekly basis reacting to the needs of the business

The Role:

Provides Online Customer Service Support by managing customer calls and e-mails via Zen Desk and Live chat and dealing with enquiries in a positive and efficient manner. Implements corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained.

Customer Service:

  • Managing customer Calls & e-mails and responding within a 12-hour window
  • Manage the daily logs of customer enquiries & voice messages
  • Manage Live Chat
  • Update customers on forthcoming deliveries where requested items are not currently available

Order Administration:

  • Ensure all orders are being despatched in a timely manner
  • Liaise with carriers to ensure all orders are delivered as per customer expectation

Returns Handling:

  • Manage customer inquiries regarding returns
  • Ensure all procedures are maintained

Required Education, Skills and Qualifications:

  • MUST be fluent in English with French, German or Spanish as an added bonus
  • Deliver best practice within Customer Service
  • Knowledgeable with Magento and Sage Pay
  • Good communications Skills
  • Have an interest in helping others
  • Enjoy working as part of a team
  • Well presented, polite and tactful
  • Can handle complaints in a calm manner
  • Good IT skills
  • Good numeracy and vocabulary skills

Experience:

  • Zendesk: 1 year (Required)