Delivery Information

Please allow up to 24 hours to process your order.

*Excludes countries listed below.

TRACK YOUR PARCEL WITH DPD:

DPD (UK & Ireland) tracking enter your parcel number via: DPD Track & Trace

WHERE DO WE DELIVER

We deliver to the Republic of Ireland and European Countries

For UK and worldwide delivery, please visit www.seraphine.com/delivery

For delivery information to the US visit our US dedicated website: www.seraphine.com/us/delivery

For security reasons, we cannot ship to PO Box addresses or Hotels.

Exceptional Circumstances

In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems e.g. postal strikes, we may be unable to fulfil your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfil the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.

Delivery Promise

Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the guarantee period.

General Terms of Delivery

• Delivery times only apply to products currently in stock.
• In periods of high demand it is possible that an order will be accepted, with insufficient stock to fulfil it. In this case we will contact you as soon as possible and issue a refund.

• If required, deliveries must be signed for by either yourself or a trusted friend/neighbour.
• We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or a PO BOX - if this affects an order you place, we will notify you as soon as possible.