FAQ

How do I place an order?

The Seraphine website has been designed with you in mind. We want to make sure that your shopping experience is as simple as possible, so when you have found a product you like, simply select the colour you like, and the size from the drop down menu, and add it to your basket.

How do I finalise my order?

You may be asked to provide further security information in order to complete your order using our verified by Mastercard security measures (3-D Secure code - it’s an additional security layer for online credit and debit card transactions. This code is obtained through your bank only). Simply enter your personal code, and once your order has been accepted you will receive an on screen notification as well as a confirmation email.

Which methods of payment do you accept?

Seraphine currently accepts the following payment methods:

Do I Have To Open An Account With Seraphine To Place An Order?

If you do not wish to open an account with Seraphine simply select ‘Guest Checkout’ when placing your order. Opening an account with Seraphine means that you will be the first to get all the insider information, including regular newsletters with exclusive offers and discounts.

Does Seraphine Have Any Shops?

Seraphine has 3 boutiques based in London and one in Leeds as well as 2 in New York and 1 in Dubai. If you would like to book a personal consultation with our maternity style advisors, please contact your nearest store to arrange a convenient appointment.

When Will I Be Charged?

You will be charged once you have finalized your order online. If you have a discount code, enter it in the field marked 'discount code' before you proceed to the checkout. Your account will only be debited once your order has been validated. In the unlikely event that we are unable to fulfil your order we will contact you immediately to notify you of any problems, and if necessary arrange a suitable replacement or cancel the item from your order.

Holiday Delivery Dates

To receive your items before Christmas, by the 24th December at the latest, please make sure to place your order by 1pm on the 13th of December OR choose Express Delivery & order by 1pm on the 20th of December.

What Are My Delivery Options?

Seraphine offers 1 method of delivery. Please refer to our shipping policy to review the delivery times and costs for your region.

Will I Be Charged Customs & Import Duties?

Any customs or import duties will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Do You Deliver To Work Addresses?

If you wish to ship to an address other than the billing address you provided, simply UNCHECK the ‘Deliver To this Address’ option at the checkout. You will then be able to enter the details of the address you would like us to deliver to.

Do You Ship To PO Boxes?

For security purposes we do not deliver to PO boxes, Armed Forces or hotels.

Where Is My Order?

You can trace the progress of your order using the tracking number provided in your dispatch confirmation email. Please click on the link related to your chosen carrier method and enter your personal tracking code to get the most up to date tracking information. Should your item not arrive within the stated delivery times please contact customer services.

Can I Amend My Order After Placing It?

Unfortunately we are unable to make changes to your order once it has been placed. If you have changed your mind, simply return the unwanted items for a full refund when they arrive and place a new order for the ones you'd like.

How Do I Return Items From My Order?

Please use the return address label provided with our delivery note and assist us by providing the reason for your return and any comment you wish to make. We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our Warehouse.

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What Size Should I Buy?

At Seraphine, we understand that judging your size during pregnancy can be challenging. Seraphine maternity clothes are designed to fit true to size and to last through your entire nine months of pregnancy. We suggest ordering your regular pre-pregnancy size. Please view our size guide for further information. If you require further assistance you may contact our customer service team.

Will the Size I Buy Last All Nine Months?

Our designs are specifically created to last throughout your nine months of pregnancy and long after. Should you have any queries regarding selecting sizes please refer to our size guides.

What Is The Fit Like On Seraphine’s Styles?

The fit on Seraphine’s products is generally ‘true to size’. If we believe there is a change in the way the garment fits we will ensure that this information is included in the product description. See our customer reviews for further information regarding the fit of the product.

Can I Pre-Order Items From Your Catalogue?

At the moment we do not accept pre-orders for items that aren’t yet available. Please sign up to our newsletter to find out about our latest arrivals.

The item I want isn’t Available In My Size, When Will It Be Back In Stock?

Unfortunately at the moment we are unable to accept pre-orders on items. However, we try our utmost to ensure that details on our stock availability are up to date, and wherever possible a 'back in stock' date will be provided in the product description.