Seraphine Returns Policy

We understand that judging your size during Pregnancy can be tricky, so we offer our online customers a full refund for unworn items that are in a saleable condition. All items must be returned in the original packaging with all tags and labels intact within 14 days of delivery.

Due to hygiene reasons we are unable to accept returns of hosiery or cosmetics. Lingerie & swimwear bottoms must be tried on over your own underwear.

HOW TO RETURN YOUR ITEMS:

For all returns, postage is made at your own cost. Please visit: returns.seraphine.com to begin our easy returns process.

RETURN TO STORE

Unfortunately due to restrictions within our system, we cannot accept online returns in store.

EXCHANGES

We do not offer exchanges, if you would like to try a different size please return your unwanted items for a refund and place a new order online which will be processed in the usual time frame.

REFUNDING YOUR MONEY

Once your returned items have arrived at our warehouse we will endeavour to process your return within 15 to 20 working days.