Frequently Asked Questions
Any questions? If you have any queries about our maternity clothes, how to place an order, or any other issue, check out our frequently asked questions page and see if someone else has asked your question already.
Query all cleared up? Get back to the good stuff: Shop maternity clothes online now!
If you can’t find the answer you are looking for on this page, then our customer service team will be happy to help in any way they can.
Placing an order
How do I place an order?
The Seraphine website has been designed with you in mind. We want to make sure that your shopping experience is as simple as possible, so when you have found a product you like, simply select the color you like, and the size from the drop down menu, and add it to your basket.
How do I finalize my order?
You may be asked to provide further security information in order to complete your order using our verified by Mastercard security measures (3-D Secure code - it’s an additional security layer for online credit and debit card transactions. This code is obtained through your bank only). Simply enter your personal code, and once your order has been accepted you will receive an on screen notification as well as a confirmation email.
Which methods of payment do you accept?
Seraphine currently accepts the following payment methods:
Do I Have To Open An Account With Seraphine To Place An Order?
If you do not wish to open an account with Seraphine simply select ‘Guest Checkout’ when placing your order. Opening an account with Seraphine means that you will be the first to get all the insider information, including regular newsletters with exclusive offers and discounts.
Does Seraphine Have Any Stores?
Seraphine has 2 stores in New York and can be found in A Pea in the Pod stores nationwide. We have international stores in London, Paris, Dubai and Hong Kong, and our maternity clothes are stocked in 80 boutiques around the US & Canada.
When Will I Be Charged?
You will be charged once you have finalized your order online. If you have a discount code, enter it in the field marked 'discount code' before you proceed to the checkout. Your account will only be debited once your order has been validated. In the unlikely event that we are unable to fulfil your order we will contact you immediately to notify you of any problems, and if necessary arrange a suitable replacement or cancel the item from your order.
DELIVERY AND RETURNS
What Are My Delivery Options?
For our North American customers, we offer DHL delivery. To learn more, please refer to our shipping policy to review the delivery times and costs for your region.
Will I Be Charged Customs & Import Duties?
Any customs or import duties will be charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Do You Deliver To Work Addresses?
If you wish to ship to an address other than the billing address you provided, simply UNCHECK the ‘Deliver To this Address’ option at the checkout. You will then be able to enter the details of the address you would like us to deliver to.
Do You Ship To PO Boxes?
For security purposes we do not deliver to PO boxes or hotels.
Where Is My Order?
You can trace the progress of your order using the tracking number provided in your dispatch confirmation email. Please click on the link related to your chosen carrier method and enter your personal tracking code to get the most up to date tracking information. Should your item not arrive within the stated delivery times please contact customer services.
Can I Amend My Order After Placing It?
Unfortunately we are unable to make changes to your order once it has been placed. If you have changed your mind, simply return the unwanted items for a full refund when they arrive and place a new order for the ones you'd like.
How Do I Return Items From My Order?
Please use the return address label provided with your order (Free returns for US customers only). Refunds for purchased items will be paid once we have received the items back at our warehouse, and have accepted that they are in a resalable condition. Postage will be refunded only if we have made an error in shipping the wrong item or if there is a fault. As a maternity specialist we understand the importance of fit and being entirely satisfied with your purchase. For more information please refer to our returns policy.
Sizing and Availability
What Size Should I Buy?
At Seraphine, we understand that judging your size during pregnancy can be challenging. Seraphine maternity clothes are designed to fit true to size and to last through your entire nine months of pregnancy. We suggest ordering your regular pre-pregnancy size. Please view our size guide for further information. If you require further assistance you may contact our customer service team.
Will the Size I Buy Last All Nine Months?
Our designs are specifically created to last throughout your nine months of pregnancy and long after. Should you have any queries regarding selecting sizes please refer to our size guides.
What Is The Fit Like On Seraphine’s Styles?
The fit on Seraphine’s products is generally ‘true to size’. If we believe there is a change in the way the garment fits we will ensure that this information is included in the product description. See our customer reviews for further information regarding the fit of the product.
Can I Pre-Order Items From Your Catalogue?
At the moment we do not accept pre-orders for items that aren’t yet online. If you would like to be contacted regarding the stock availability of styles featured in our brochure please email firstname.lastname@example.org or sign up to our newsletter to find out about the latest arrivals.
The item I want isn’t Available In My Size, When Will It Be Back In Stock?
Unfortunately at the moment we are unable to accept pre-orders on items, however we try our upmost to ensure that details on our stock availability is up to date, and wherever possible a 'back in stock' date will be provided in the product description. If you would like to receive a personal reminder when a product is back in stock, please contact our customer service team.