Delivery Information

Please allow up to 24 hours to process your order.

Due to Covid-19, we are taking every precaution to ensure that your package is safe to receive.

Our couriers have been advised to keep contact with customers to an absolute minimum. This may include placing packages at your doorstep and stepping back. If an ID check is required, the driver will complete the check at a distance.

According to the World Health Organization, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

You can find the latest information on COVID-19 on the information pages of the World Health Organization.

Destination Delivery Charge Time
US Express: $6.95 Express: 2 working days
Canada Express: $9.95 Express: 2 working days
Rest of World Standard: $14.95 5-7 working days

Customs Import Duty

US customers will not have to pay any additional sales tax, customs & import duties on their orders.

Any customs or import duties on deliveries to other countries are charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. For further details contact your local customs office for current charges before you order.

Delivery Details

An email with the Tracking Number will be sent when your package is despatched. The above delivery times are calculated from the despatch date. Please allow up to 2 additional days for processing. Our couriers deliver between 7am and 5.30pm, and will require a signature on receipt. If you aren't available when your package is delivered, the driver will leave a calling card with instructions on how to pick it up or arrange a re-delivery.

Exceptional Circumstances

In certain circumstances, such as traffic accidents, extreme weather conditions or unforeseen technical problems e.g. postal strikes, we may be unable to fulfil your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfil the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.

Delivery Promise

Our delivery promise to you is to do our utmost to ensure that you receive the items you have purchased as soon as possible within the guarantee period.

General Terms of Delivery

We deliver to all addresses with a valid zip code.

We do not deliver to Armed Forces, PO Boxes and Hotels.

All names and delivery addresses are subject to our customer identity and address verification checks. Our customer services may need additional address verification information. In the event that we are unable to verify your address or identification, your order will be declined.

Delivery times apply only to products in stock.

We do not deliver on weekends or Bank Holidays.

All deliveries must be signed for by either yourself or a trusted friend/neighbor. Please note, Seraphine does not resume responsibility if a signature release has been requested by the customer.

We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or a PO BOX - if this affects an order you place, we will notify you as soon as possible.

In periods of high demand it is possible that an order will be accepted, with insufficient stock to fulfil it. In this case we will inform you as soon as possible and issue a full refund.

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