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Here you can find all the information you need about how our website works, and buying maternity clothes online
Seraphine reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this page immediately. Please check the latest information here to inform yourself of any changes.
MAKING A PURCHASE
At Séraphine, we aim to make your shopping experience as simple and secure as possible. To place an order; select the item you wish to purchase by clicking on the correct size and colour to add the item into the shopping cart. Once you have finished, click “proceed to checkout” for delivery and payment options. Please note that you may incur a fee from your bank or card provider.
Orders placed online are considered an offer of purchase, and are subject to acceptance and availability. We try to ensure that availability information is correct, but sometimes stock can sell out quickly. If this is the case, we will get in touch to advise you of expected delivery dates, suggest an alternative purchase or a refund for the unavailable garment. As the customer it is your responsibility to ensure that all information provided regarding your address, personal details, delivery address and payment method is correct and accurate. If any of these details change you must notify our customer service team immediately at [email protected] Acceptance of changes to terms is subject to the written receipt from Séraphine.
RETURNS AND REFUNDS
Orders placed on Seraphine.com with a US shipping address are eligible for FREE Returns. For orders with shipping addresses outside the US, returns postage is made at your own cost.
Please visit: returns.seraphine.com to begin our easy returns process.
We understand that judging your size during pregnancy can be tricky, and it is hard to know what will work best with your changing body shape. To make things a little easier, we offer our online customers a refund for unworn items, returned in their original packaging with all tags and labels intact.
In the interests of hygiene, hosiery and cosmetics are not returnable. Swimwear / lingerie must be tried on over your own underwear, and is not returnable if the hygienic protection film has been removed.
We do not offer exchanges, please return your unwanted items for a refund and place a new order online, which will be processed within the usual time frame.
When returning your parcel, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse. Your refund will be paid once we have received your returned items, and have accepted that they are in a re-saleable condition.
If you have a discount code, you must enter it before you proceed to the checkout, as you will not be able to do so once your order is placed. You may only use one discount code per order. Refunds for item(s) from an order which was discounted or part of a promotion will be calculated as follows: Where a discount has been applied to the entire order, the discount will be applied evenly across the items ordered. For example, if a “$10 off” discount was applied and four items were ordered, then each item returned would be discounted depending on its amount. If a % discount was applied, then the % would be applied separately to each item.
Séraphine takes great care to ensure that all maternity clothes are produced to the highest quality standards.
However, if you discover a manufacturing defect on any of your items, you may return it for a full refund within 6 months of purchase. Séraphine undertakes no warranty to refund items outside of this time period or where a product is returned without a clear manufacturing defect.
Items that are not deemed faulty will be returned to you. Liability for any claim will not exceed the purchase value of the product. Whilst we make every effort to ensure that all price details are correct, the price of goods is subject to acceptance upon dispatch of your order. Should there be any such variance in price due to a typographical error, the Séraphine Maternity Wear customer service team will contact you directly to advise you of it. All prices are quoted inclusive of VAT.
All elements of the Séraphine website, including images, technology and designs are protected by Séraphine, a registered brand of Séraphine Limited. Images may not be reproduced or products represented for onward customer sale, without express consent from Séraphine Limited. Unless otherwise stated, all blogger images shown on the Seraphine website belong to the bloggers featured in the images. The bloggers are the legal copyright holders of the material and have issued Seraphine Ltd consent to publish the images. Please contact our maternity advisers with any queries. Our trained maternity advisors will be happy to help with any queries. There isn’t a question they haven’t had before – so ask away on sizes, fit, colors or outfit building. We can offer customer service in English, French or Spanish. Séraphine.com is part of Séraphine Limited, registered in the UK 04406761. Our registered address is 332 Ladbroke Grove, suite 3.01 London W10 5AD. VAT GB795948743.
DISCLOSURE OF YOUR INFORMATION
Seraphine may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
In all circumstances we work closely with these third parties to ensure your privacy is respected and protected.
We may also disclose your personal information to third parties:
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Everything we do at Seraphine is geared towards helping you to enjoy a fashionable pregnancy. Here you can review all the technical information you may need to know when buying Seraphine maternity clothes online.
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