Seraphine Returns Policy
We understand that judging your size during Pregnancy can be tricky, so we offer our online customers a
for unworn items that are in a saleable condition. All items must
the original packaging with all tags and labels intact within 30 days of
Due to hygiene reasons we are unable to accept returns of briefs, hosiery (including certain
leggings) or cosmetics. Swimwear bottoms must be tried on over your own underwear.
How to return your items
Orders placed on Seraphine.com with a US shipping address* are eligible for FREE
orders with shipping addresses outside the US, returns postage is made at your own
Please visit: returns.seraphine.com to
our easy returns process.
*Not including US territories.
Return to store
Unfortunately due to restrictions within our system, we cannot accept online returns in store.
We do not offer exchanges, if you would like to try a different size please return your unwanted items
for a refund and place a new order online which will be processed in the usual time frame.
Refunding your money
Once your returned items have arrived at our warehouse we will endeavour to process your return within
15 to 20 working days.
Wrong/faulty items received
If you have received an incorrect garment you will need to return it before we can despatch the correct
one. If your garment presents a fault please contact us at [email protected] and we will
advise you on the procedure to follow.