Return policy

Seraphine Returns Policy

We understand that judging your size during Pregnancy can be tricky, so we offer our online customers a full refund for unworn items that are in a saleable condition. All items must be returned in the original packaging with all tags and labels intact within 15 days of delivery.

Due to hygiene reasons we are unable to accept returns on Lingerie, Hosiery and cosmetics. Swimwear must be tried on over underwear and is not returnable if the hygienic protection film has been removed or damaged.

mum in striped maternity dress and little girl
 

How to return your items:

US North America Customers

Orders placed on Seraphine.com US site are eligible for FREE Returns via DHL. Please complete an online returns request using the DHL link provided on our Returns page below. Inside your parcel you will have full instructions on how to process your return. All parcels are sent with an Airway bill returns label. Contact our customer service team at Customerservice@seraphine.com or on 1-877-958-7642 Please ensure you retain the tracking number so you can track the status of your parcel as we cannot accept liability for loss or damage in transit. The goods are your responsibility until they reach our warehouse.

REQUEST A RETURN

Non US Customers

For orders with shipping addresses outside the US mainland, returns postage is made at your own cost. Please send your return to the following address:

MIQ Logistics, Seraphine Ltd
Unit B, Loading Bay 15
Dolphin Way
Purfleet
Essex
RM19 1NZ
UK

Return to Store

Unfortunately due to restrictions within our system, we cannot accept online returns in store

Exchanges

We do not offer exchanges, if you would like to try a different size please return your unwanted items for a refund and place a new order online which will be processed in the usual time frame.

Changing or cancelling orders

Once you have placed your order, it will be immediately sent to our warehouse to process. Therefore if you would like to change or cancel your order we will require this to be within 30 minutes of placing (GMT 9am – 4pm). Due to security reasons we cannot add to your order and therefore a separate order will have to be placed. You can do this by visiting seraphine.com or by contacting customer service on 1-877-958-7642

Refunding your money

Once you’re returned items have arrived at our warehouse we will endeavour to process your return within 10 working days.

Wrong/Faulty Items Received

If you have received an incorrect garment you will need to return it before we can despatch the correct one. If your garment presents a fault please contact us at Customerservice@seraphine.com and we will advise you on the procedure to follow.

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Seraphine Returns Policy

Here at Seraphine we offer free returns for all mainland US orders, so if you aren’t totally happy with the style or fit of your maternity clothes once they arrive, simply send them back free of charge for a full refund.

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