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Any questions? If you have any queries about our maternity clothes, how to place an order, or any other issue, check out our frequently asked questions page and see if someone else has asked your question already.
Query all cleared up? Get back to the good stuff: Shop maternity clothes online now!
If you can’t find the answer you are looking for on this page, then our customer service team will be happy to help in any way they can.
The Seraphine website has been designed with you in mind. We want to make sure that your shopping experience is as simple as possible, so when you have found a product you like, simply select the colour you like, and the size from the drop down menu, and add it to your basket.
You may be asked to provide further security information in order to complete your order using our verified by Mastercard security measures (3-D Secure code - it’s an additional security layer for online credit and debit card transactions. This code is obtained through your bank only). Simply enter your personal code, and once your order has been accepted you will receive an on screen notification as well as a confirmation email.
Seraphine currently accepts the following payment methods:
If you do not wish to open an account with Seraphine simply select ‘Guest Checkout’ when placing your order. Opening an account with Seraphine means that you will be the first to get all the insider information, including regular newsletters with exclusive offers and discounts.
Seraphine has 3 boutiques based in London and one in Leeds as well as 2 in New York, 2 in France, 1 in Hong Kong, 1 in New Delhi and 1 in Dubai. If you would like to book a personal consultation with our maternity style advisors, please contact your nearest store to arrange a convenient appointment.
You will be charged once you have finalized your order online. If you have a discount code, enter it in the field marked 'discount code' before you proceed to the checkout. Your account will only be debited once your order has been validated. In the unlikely event that we are unable to fulfil your order we will contact you immediately to notify you of any problems, and if necessary arrange a suitable replacement or cancel the item from your order.
To receive your items before Christmas, by the 24th December at the latest, please make sure to place your order at least 8 working days before.
Seraphine offers 1 method of delivery. Please refer to our shipping policy to review the delivery times and costs for your region.
Any customs or import duties will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
If you wish to ship to an address other than the billing address you provided, simply UNCHECK the ‘Deliver To this Address’ option at the checkout. You will then be able to enter the details of the address you would like us to deliver to.
For security purposes we do not deliver to PO boxes, Armed Forces or hotels.
You can trace the progress of your order using the tracking number provided in your dispatch confirmation email. Please click on the link related to your chosen carrier method and enter your personal tracking code to get the most up to date tracking information. Should your item not arrive within the stated delivery times please contact customer services.
Unfortunately we are unable to make changes to your order once it has been placed. If you have changed your mind, simply return the unwanted items for a full refund when they arrive and place a new order for the ones you'd like.
Orders placed on seraphine.com for delivery within Australia are eligible for free returns. All other returns must be made at your own cost. Please refer to our returns policy for further information.
FREE RETURNS in Australia
At Seraphine, we understand that judging your size during pregnancy can be challenging. Seraphine maternity clothes are designed to fit true to size and to last through your entire nine months of pregnancy. We suggest ordering your regular pre-pregnancy size. Please view our size guide for further information. If you require further assistance you may contact our customer service team.
Our designs are specifically created to last throughout your nine months of pregnancy and long after. Should you have any queries regarding selecting sizes please refer to our size guides.
The fit on Seraphine’s products is generally ‘true to size’. If we believe there is a change in the way the garment fits we will ensure that this information is included in the product description. See our customer reviews for further information regarding the fit of the product.
At the moment we do not accept pre-orders for items that aren’t yet available. Please sign up to our newsletter to find out about our latest arrivals.
Unfortunately at the moment we are unable to accept pre-orders on items, however we try our upmost to ensure that details on our stock availability is up to date, and wherever possible a 'back in stock' date will be provided in the product description.
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Designed with you & your little one in mind.
Here at Seraphine, our aim is to give you the best possible shopping experience, and that means making everything as clear as possible. To save you time, we’ve listed some of the questions that we are asked the most, and provided some simple answers.
Once you’ve found what you were looking for, you can get back to shopping maternity clothes online!